Contact Us
The AlphaSteel support desk is staffed by Braeburn Health Partners, Inc. in Providence, Rhode Island. Most emails are answered the same business day and none later than the next one.
Direct details
| General and refunds | [email protected] |
|---|---|
| Orders and tracking | [email protected] |
| Telephone | +1 (401) 274-0186 |
| Hours | Monday to Friday, 9:00am to 6:00pm ET |
| Response time | Same business day in most cases, one business day at worst |
| Mailing address | 155 Westminster Street, Suite 720 Providence, RI 02903 |
| Returns address | Issued with your refund confirmation. Do not ship bottles back without one, the guarantee does not require it. |
We will never ask for full card numbers, your CVV or a bank transfer by email. Payment happens only on the secure checkout page you reach from this portal. If a message claiming to be from us asks for any of that, it is not from us.
Send a message
Before you write
Refund questions are answered fastest with an order number and are covered in full under the AlphaSteel guarantee. Delivery questions are usually answered by shipping and returns. If you are checking whether a bottle you bought elsewhere is genuine, send photographs of the label and the base of the bottle and read the verification page first.
These are the only authorized contact channels for AlphaSteel in the United States. Support requests sent through marketplace messaging systems do not reach us, because AlphaSteel is not sold on those platforms. Back to the AlphaSteel official website.